Shipping policy

Last updated: 29th June 2026

At Cellar Atlas, we take great care in packing and delivering your wines safely and efficiently. This Shipping Policy explains our delivery options, processing times, age-verification requirements, and conditions applicable to all orders.

1. Delivery Areas

We currently deliver:

  • Throughout the Netherlands via third-party carriers
  • Locally in Rotterdam via personal delivery fulfilled by Cellar Atlas

At this time, we do not offer international shipping.

2. Shipping Options & Costs

PostNL – Free Delivery

  • Cost: Free
  • Order value: Orders with a total value of €100 or more
  • Delivery area: The Netherlands
  • Dispatch time: Ships the next working day
  • Fulfilment: Third-party carrier (PostNL)

PostNL – Standard

  • Delivery cost: €8.10
  • Order value: Orders under €100
  • Delivery area: The Netherlands
  • Dispatch time: Ships the next working day
  • Fulfilment: Third-party carrier (PostNL)

Delivery times after dispatch are determined by the carrier and are typically 1–2 working days, subject to the carrier's operating conditions.

Local Delivery – Rotterdam (Cellar Atlas Fulfilment)

  • Free delivery: Orders over €40
  • Orders under €40: €5.50
  • Delivery days: Thursday & Friday
  • Delivery window: 17:00–22:00
  • Delivery area: Rotterdam

Local deliveries are fulfilled directly by Cellar Atlas.

You will receive a delivery confirmation email in advance. Customers may reply to this email to indicate a preferred delivery time within the stated window. Final delivery details will be shared the day before delivery.

3. Order Processing, Holidays & Carrier Availability

  • Orders placed on working days are typically processed and dispatched the next working day.
  • Orders placed on weekends are processed on the next working day.
  • Deliveries fulfilled directly by Cellar Atlas (Local Delivery) may be available on certain Dutch public holidays.
  • Deliveries fulfilled by third-party carriers (such as PostNL) are subject to the carrier's own working days, cut-off times, and holiday schedules, over which Cellar Atlas has no control.
  • During peak periods, holidays, or promotions, dispatch times may be slightly longer.

4. Age Verification (18+)

Alcohol may only be delivered to adults aged 18 or older.

The person receiving the order must:

  • Be 18 years or older
  • Be present at the delivery address
  • Present a valid form of identification upon request

If age cannot be verified at the time of delivery, delivery will be refused.

In such cases:

  • The delivery will be treated as a missed delivery
  • Any additional delivery or re-delivery costs resulting from failure to verify age must be borne by the customer, in accordance with section 6 below

This age-verification requirement will also be communicated in delivery confirmations.

5. Packaging & Wine Safety

All wines are packed securely using protective, wine-specific packaging to ensure bottles arrive in perfect condition.

6. Missed Deliveries

Deliveries via Third-Party Carriers

If a delivery attempt is unsuccessful, the carrier will follow its standard procedure (such as a second attempt or delivery to a pickup point). Please ensure your delivery details are accurate and that an eligible recipient is available.

Local Deliveries (Cellar Atlas)

For local delivery, someone must be available during the agreed delivery window.

If a local delivery is missed, including due to failure to verify the recipient's age, the delivery may need to be rescheduled. In such cases, additional delivery costs may be charged to the customer.

7. Returns, Withdrawals & Refunds

If you wish to cancel an unfulfilled order or exercise your EU right of withdrawal after delivery, you can do so directly via the "Cancel or return your order" link in the footer of our store, or by logging into your account and navigating to your order. You will receive an automatic confirmation email upon submission.

Full information regarding returns, refunds, cancellations, and damaged deliveries is set out in our Returns & Refund Policy, which forms an integral part of this Shipping Policy and our Terms & Conditions.

8. Questions or Special Requests

If you have any questions regarding delivery, scheduling, or special requests, please contact us at: shop@cellaratlas.com